RELiANCE Investing is committed to providing our clients with professional and timely service. This commitment includes providing information regarding plans to address disruptions in our business operations in any region where we maintain offices due to power outages, natural disaster, or other significant events.
In the event of disruption, RELiANCE has a comprehensive Business Continuity Plan that is intended to permit the firm to maintain business operations as close to normal as is possible, as quickly as possible.
Examples of what might occur if we were to experience a business disruption of varying scope and magnitude:
- If our main telephone service were to become unavailable for any reason, calls are forwarded to adviser cell phones and are accessible at other RELiANCE locations.
- In the event that our primary data center was to become unavailable for any reason, data is also backed up on PC's in each registered location, and an additional off-site server available to all RELiANCE staff. In the event that any of the offices and its equipment is destroyed, all client data is securely and redundantly backed up off-site, in the Cloud, and accessible remotely.
In the event of any disruption of service, the client would be notified by phone or by electronic mail within the shortest amount of time possible.
Although RELiANCE Investing has taken significant steps to develop and implement sound business disaster recovery practices, after a significant business disruption, you may still experience a gap in communication as the firm recovers. We will continue to assess, update, and test our plans to ensure that our plans are robust and consistent with all of the best practices in the industry.
Any modifications to this plan will be reflected in this Business Continuity and Contingency Plan Statement, which will be posted on our website, or you may obtain a copy of the current version by calling us at (866) 694-4015, by email at firstname.lastname@example.org, or writing to RELiANCE Investing, Compliance Department, 9980 S. 300 W. Suite 200, Sandy, UT 84070.
Customer Information Privacy Principles
RELiANCE Investing, Inc. (RELiANCE) may collect personal and private information from you in order to determine your specific investment goals and objectives which assist us in determining how to adequately service you with the investment advisory services provided by RELiANCE as disclosed in RELiANCE’s Form ADV Part II. The safeguarding of your information is an issue we take seriously, and we want to assure you that whenever information is collected and used, it is done so with discretion. To affirm our commitment to the proper use of your information, we have set forth the following Privacy Principles, which are designed to guide us in serving your privacy needs.
We believe the confidentiality and protection of your information is one of our fundamental responsibilities. While collecting client personal information is critical to providing quality service, we recognize that one of our most important assets is our client’s trust. Thus the safekeeping of your nonpublic personal information is a top priority.
RELiANCE limits the use, collection, and retention of customer information to what we believe is necessary or useful to conduct your business, provide quality service, and offer products, services, and other opportunities that may be of interest to you. Information collected may include, but is not limited to: name, address, telephone number, tax identification number, date of birth, images of driver’s license or passport, employment status, wills, trusts, mortgages, tax returns, retirement plans, annual income and net worth, spending habits, investment objectives, financial goals, and other records concerning your financial condition and assets.
RELiANCE must maintain accurate customer records. The above referenced information is collected at the inception of your relationship with us. Thereafter, we may contact you periodically to review your overall account holdings, the services provided, and to ensure the personal/confidential information contained in your file is accurate. We also request that you review any information provided to you related to your advisory account, either by us or the account custodian, and notify us promptly on the discovery of erroneous information. We will respond to a comment/request to correct inaccurate information immediately. Where applicable, we will contact your custodian directly to provide instructions on updating the inaccurate information.
At RELiANCE, employee and independent contractor access to your personally identifiable information is limited to those with a business reason to know such information. Employees and contractors are educated on the importance of maintaining the confidentiality of customer information and on these Privacy Principles. Because of the importance of these issues, all associates are responsible for maintaining the confidentiality of your information and associates who violate these Privacy Principles will be subject to removal from our organization.
RELiANCE recognizes that a fundamental element of maintaining effective customer privacy procedures is to provide reasonable protection against the unauthorized access to customer information. Therefore, RELiANCE has established appropriate security standards and procedures to guard any unauthorized access to customer information.
Except as required or permitted by law, we do not share confidential information about you with nonaffiliated third parties. When it comes to sharing customer information with unaffiliated companies, we place strict limits on who receives specific information about your accounts and other personally identifiable data. When necessary, we share the minimum amount of information required for that company to offer its product or service. We may also share information with unaffiliated companies that assist us in providing our products and services to you in the normal course of business, at your request or with your permission. Examples may include government agencies, when legally required or permitted in connection with fraud investigations and/or litigation, and in connection with acquisitions and sales.
If we provide personally identifiable information to a third party with which we have a business relationship, we will insist that the third party keep such information confidential and consistent with the conduct of our business relationship. In particular, we may disclose non-public information to a third party when necessary to effect, administer, or enforce a transaction you request or authorize.
RELiANCE recognizes and respects the privacy expectations of our clients. We want you to understand our commitment to privacy relative to our use of your information. As a result of our commitment, we have developed these Privacy Principles which are made readily available to any persons or entities that inquire. Clients who have questions about these Privacy Principles or have a question about the privacy of their customer information should contact Destry Witt, at (888) 694-4015.
These Privacy Principles apply to individuals; we reserve the right to change these Privacy Principles and any of the policies herein.